• SHIPPING & RETURNS

We want you to receive your AIRCAP purchase as soon as possible, which is why we make our best effort to process each order quickly. You'll be able to see the care we put into our products when you receive our shipments.

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• SHIPPING COST

Shipping costs are calculated at checkout based on your location and the size of your order. We try to estimate cost to customer (for the lower 48) on each product page. 

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• SHIPPING TIMELINES

Due to high demand, Currently our lead times are 12-16 weeks from date of purchase. We appreciate your patience and we can assure you the wait for your new AIRCAP 1 will be worth it.

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• SHIPPING LOCATIONS

We currently ship to U.S. addresses only and are planning a global launch in the near future.

AIRCAP cannot ship to a PO Box, or APO, FPO, and DPO locations. Please reach out to our Customer Experience team.

Exact freight costs to Hawaii, Alaska and Canada are calculated at checkout, following a verified shipping address. You will also be provided localized information on any Canadian duties or taxes that will be applied to your order.

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• ORDER TRACKING

Once your order ships, you’ll receive a confirmation email with tracking information, as well as updates on the way. 

 

• RETURNS

We stand behind the quality of our products. Our AIRCAP Guarantee™ means we’ll always work with you to make it right. Returning due to sizing? We encourage you to first get feedback from our Customer Experience team.

 

• HOW TO START A RETURN

You’ll need your order number and shipping zip code to get started. Please contact our Customer Experience Team via this link. 

 

• RETURN ELIGIBILITY

Items may be returned or exchanged within 30 days of delivery. Products must be unused and in like-new condition.

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• RETURN COSTS

Flat return shipping fee of $55 per AIRCAP. All other orders: Return shipping fee based on actual carrier rate. Alaska, Hawaii & Canada: Return shipping fee based on actual carrier rate

 

• EXCHANGES

We currently do not offer 1:1 exchanges, but we’re working on it. To get a different color or size, please return your original order and place a new one with your updated choice.

 

• LIMITED-EDITION PRODUCTS

We’ll make every effort to replace limited-edition products, but cannot guarantee their availability for replacement at time of exchange or warranty request. If the product cannot be replaced with an identical limited-edition product, we’ll work with you on your preferred equivalent model.

 

• REFUND TIMING

Once your return is approved and processed, your refund will be issued to the original payment method. The refund will not include the original shipping cost of your order.  Please note: It may take up to 5-10 business days for the refund to appear on your statement, depending on your bank.

 

• ADDITIONAL NOTES

• International Orders: We currently do not ship outside of the U.S. and Canada. If you work with a freight forwarder, we are unable to accept returns at this time for orders shipped outside of the United States or Canada.

• Hawaii, Alaska, and Canada: For returns from these locations customers are responsible for the full return shipping cost.

• Bulk Orders: For large or custom bulk purchases, return eligibility and fees may vary. Reach out to our Customer Experience Team for assistance.

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