Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within United States.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Returns are accepted within 30 days after the date of purchase. Items must be in like-new condition and include all original parts and accessories. There is no restocking fee, but you are responsible for return shipping costs, which may be deducted from your refund. Returns are refunded to the original payment method after inspection.Read the full return policy

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

You can cancel an order as long as the shipping process has not started, usually within 30 minutes of placing it. Same-day shipping orders may not be eligible for cancellation within 30 minutes. Pre-orders can be canceled while the product is still on pre-order.Read the cancellation policy

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

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Frequently Asked Questions